Client Rights Information

Client Rights Officer – Megan Rochford, 216-875-7776

Alternative Client Rights Officer – Chris Mignogna, 216-875-7776

NAMI Greater Cleveland is dedicated to client rights and confidentiality of client information in all service delivery and operations. Under Ohio law, client rights apply to people who have received services in the past, are currently receiving services, or have applied for services. Our Client Rights Officer (CRO) and Alternate Client Rights Officer are available to explain any and all aspects of client rights, to explain the grievance procedure, to provide assistance in preparing a written grievance, and to take client complaint or grievance statements and conduct investigations. A response and resolution will be provided for all grievances within thirty days of the date the grievance was filed. 


What are my rights?

    • Respect
    • Confidentiality
    • Access to your clinical record
    • No discrimination or prejudice in receiving services
    • Ability to agree to or refuse any service in your treatment plan
    • Ability to make decisions about taking medication
    • Privacy from secret observation
    • Independent consultation (at your cost)
    • Knowledge of any reasons for termination or denial of services
    • File a complaint or grievance (with help if requested)

To view the full list of client rights, click here. Please note, this will take you to a different website.


Additional resources

Alcohol, Drug Addiction & Mental Health Services (ADAMHS) Board of Cuyahoga County
2012 W. 25th St., 6th Floor, Cleveland, Ohio 44113

Attorney General’s Office: Health Care Fraud Unit
30 E. Broad Street 14th Floor, Columbus, Ohio 43215 
or the Attorney General’s Help Center at 800-282-0515

Disability Rights Ohio (previously Ohio Legal Rights Services)
200 Civic Center Drive, Suite 300, Columbus, OH 43215
614-466-7264 or 800-282-9181
TTY: 614-728-2553 or 1-800-858-3542

Legal Aid Society of Cleveland
1223 West Sixth Street Cleveland, OH 44113
216-687-1900 or 888-817-3777

Office of Civil Rights (OCR) – Region V
U.S. Department of Health & Human Services
233 N. Michigan Ave. Suite 240, Chicago, Illinois 60601

Ohio Board of Psychology
77 South High Street, Suite 1830, Columbus, Ohio 43215
614-466-8808 or 877-779-7446

Ohio Counselor, Social Worker and Marriage and Family Therapist Board
77 South High Street, 24th Floor, Columbus, Ohio 43215

Ohio Mental Health & Addiction Services (OhioMHAS)
30 East Broad Street, 8th Floor, Columbus, Ohio 43215

State Medical Board of Ohio
30 East Broad Street, 3rd Floor, Columbus, Ohio 43215

U.S. Department of Housing and Urban Development (HUD)
(Cleveland Office)
1350 Euclid Avenue Ste. 500, Cleveland, OH 44115
216-357-7900 or 216-522-4058