Caring Companion Calls Program

We are pleased to announce that NAMI Greater Cleveland will be initiating a brand new program in conjunction with our HelpLine called the Caring Companion Calls program! Following our Supportive Service Model, NAMI Greater Cleveland will now be able to provide supportive mentoring & companionship to adult peers (those living with a mental health conditions), and friends, family members, and caregivers. One of the keys to improving the lives of a person living with a mental health condition is support, whether through family, friends, or supportive mentors. NAMI Greater Cleveland’s Caring Companion Calls program offers a connection to free, one-on-one emotional support from one family member/peer to another, by telephone.

Who are Caring Companions?

Our Caring Companions are extensively trained volunteers who are peers and loved ones of peers with a lived mental health condition. Specifically, the Caring Companion volunteer is a person who is skilled in patience, compassion, empathy, and effective communication.

How does the Companion Call relationship work?

Participants will be matched with a Caring Companion volunteer after thorough attention to the participant’s personal compatibility, specific support needs, and the ability of the participant and the Companion to establish and maintain a mutually positive relationship. Once a participant connects with us, they will receive weekly phone calls from their Companion who will provide support, information, and education. In addition, the Companion may share examples of communication skills to use with loved ones, offer assistance with problem solving and tips for self-advocacy and advocacy for loved ones. Companions are also able to connect participants to other support programs within NAMI Greater Cleveland.

Caring Companion volunteers are:

  • Sensitive to individuals and their family members to support their needs.
  • Understanding, many from their own experiences as family members and peers.
  • Informed on NAMI Greater Cleveland’s programs and services.
  • Knowledgeable of best resource options and accurate information about relevant mental health topics.

Currently, companions are available to provide support Monday-Friday, 9am-5pm.

How do I refer someone or myself to this program?

Do you feel that personal, one-on-one support from a Caring Companion would benefit you or a client/patient’s journey to maintain wellness? This is a free program available to adults 18 and over residing in Cuyahoga County and living with a mental health condition, or a loved one/friend/caregiver of an individual living with a mental health condition. The process begins with a referral from a mental health/medical provider or self-referral from an interested participant. If you are interested in learning more, please give us a call at 216-875-7776. If you would like to submit a referral, please click the appropriate referral form below.

Caring Companion Call Provider Referral Form

Caring Calls Provider Referral Form

Please complete this form if you are a mental health or medical provider seeking to refer your client to the Caring Companion Calls program.
  • Date Format: MM slash DD slash YYYY
  • (type your name)
  • This field is for validation purposes and should be left unchanged.

Caring Companion Call Self-Referral Form

Caring Companion Calls Self Referral Form

Please complete the form below if you are an adult (18 and over) who is interested in participating in the Caring Companion Calls program.
  • Date Format: MM slash DD slash YYYY
  • This field is for validation purposes and should be left unchanged.