NAMI Greater Cleveland HelpLine

NAMI Greater Cleveland is excited to share that in addition to our HelpLine, we now have a new live chat! The online chat will provide you with immediate access to resources and support. Simply click on the blue chat bubble on the right-hand corner of your screen to initiate the conversation. You will then be connected to a live HelpLine operator who will assist.


216-875-7776 (TTY 711) or

The NAMI Greater Cleveland HelpLine is a free peer-support service providing information, resource referrals and support to people living with a mental health conditions, their family members and caregivers, mental health providers and the public. HelpLine staff and volunteers are experienced, well-trained and able to provide guidance.

  • They understand, many from their own experiences, listen and offer support.
  • They are informed on NAMI Programs and NAMI Support Groups.
  • They are trained to help identify the best resource options for your individual concern.
  • They are knowledgeable and a source of accurate information about relevant topics.
  • They care.

The HelpLine Online Knowledge and Resource Center is available and offers an extensive library of  valuable information and answers to our most frequently asked questions.

Unfortunately, the NAMI Greater Cleveland HelpLine is unable to provide mental health counseling, advice, personal advocacy or referrals to mental health providers or lawyers.  The NAMI Greater Cleveland HelpLine does not provide individual casework, legal representations or any type of individual advocacy.

The NAMI Greater Cleveland HelpLine does not provide hotline, crisis line or suicide prevention line services. If you or someone you know is experiencing a crisis, please call 911 or the 24 hour Mobile Crisis Team at 216-623-6888.

Need Immediate Help In A Crisis
Below are national crisis resources. 

National Suicide Prevention Lifeline – Call 800-273-TALK (8255)
If you or someone you know is in crisis—whether they are considering suicide or not—please call the toll-free Lifeline at 800-273-TALK (8255) to speak with a trained crisis counselor 24/7.

The National Suicide Prevention Lifeline connects you with a crisis center in the Lifeline network closest to your location. Your call will be answered by a trained crisis worker who will listen empathetically and without judgment. The crisis worker will work to ensure that you feel safe and help identify options and information about mental health services in your area. Your call is confidential and free.

Crisis Text Line – Text NAMI to 741-741
Connect with a trained crisis counselor to receive free, 24/7 crisis support via text message.

National Domestic Violence Hotline – Call 800-799-SAFE (7233)
Trained expert advocates are available 24/7 to provide confidential support to anyone experiencing domestic violence or seeking resources and information. Help is available in Spanish and other languages.

National Sexual Assault Hotline – Call 800-656-HOPE (4673)
Connect with a trained staff member from a sexual assault service provider in your area that offers access to a range of free services. Crisis chat support is available at Online Hotline. Free help, 24/7.


Need Immediate Help In An Emergency

If you or a loved one is in immediate danger calling 911 and talking with police may be necessary. It is important to notify the operator that it is a psychiatric emergency and ask for police officers trained in crisis intervention or trained to assist people experiencing a psychiatric emergency.

Preparing For and Navigating A Mental Health Crisis

Taking steps to prepare for the possibility of a crisis can help you act quickly, ease your mind and lessen the impact if a crisis situation occurs. Navigating a Mental Health Crisis: A NAMI Resource Guide for Those Experiencing a Mental Health Emergency provides important, potentially life-saving information for people experiencing a mental health crisis and their loved ones.